Privacy Policy

Last Updated: January 21, 2026

Your privacy is important to us. This policy explains how we collect, use, and protect your data.

1. Introduction

BLookHub, operated by BLook ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white-label SaaS platform and services.

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you:

  • Register for an account: Name, email, phone number, company name, city, industry
  • Subscribe to services: Billing information, payment details (processed via RazorPay)
  • Use our platform: Module configurations, customizations, user data you upload
  • Contact support: Support tickets, chat messages, email communications
  • Submit enquiries: Contact forms, demo requests, partnership applications

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

  • Usage Data: Pages viewed, features used, time spent, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Access times, error logs, performance metrics
  • Cookies: Session cookies, preference cookies, analytics cookies

2.3 Third-Party Data

We may receive information about you from third-party services you connect to our platform (e.g., WhatsApp API, payment gateways, analytics providers).

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our platform and modules
  • Account Management: To manage your account, subscriptions, and billing
  • Communication: To send service updates, newsletters, and promotional materials (with your consent)
  • Support: To respond to inquiries, troubleshoot issues, and provide customer support
  • Analytics: To analyze usage patterns and improve user experience
  • Security: To detect, prevent, and address fraud, abuse, and security issues
  • Compliance: To comply with legal obligations and enforce our Terms & Conditions
  • Personalization: To customize content and recommendations based on your preferences

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in:

  • Hosting: Utho Cloud (India) for server and database hosting
  • Payments: RazorPay for payment processing
  • Communications: WhatsApp, SMS, and Email service providers
  • Analytics: Google Analytics and similar tools for usage analysis
  • Support: Customer support and helpdesk platforms

4.2 Business Transfers

If BLookHub is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect the rights, property, and safety of BLookHub, our users, or others.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: SSL/TLS encryption for data in transit; AES-256 encryption for data at rest
  • Access Controls: JWT authentication, role-based access control (RBAC)
  • Infrastructure Security: Hosted on Utho Cloud with firewalls, DDoS protection, and intrusion detection
  • Regular Backups: Automated daily backups with 30-day retention
  • Monitoring: 24/7 security monitoring and alerting
  • Secure Development: Security-first coding practices, regular vulnerability assessments

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. Specific retention periods:

  • Account Data: Retained while your account is active + 90 days after cancellation
  • Transaction Records: Retained for 7 years (as required by Indian tax laws)
  • Support Tickets: Retained for 3 years
  • Analytics Data: Aggregated and anonymized after 24 months
  • Backups: Retained for 30 days

You may request deletion of your data at any time. We will comply within 30 days, except where retention is required by law.

7. Your Rights & Choices

You have the following rights regarding your personal information:

7.1 Access & Portability

You can access and export your data through your account dashboard or by contacting support.

7.2 Correction

You can update your account information at any time through your profile settings.

7.3 Deletion

You may request deletion of your account and data by contacting hello@blookai.com. We will process your request within 30 days.

7.4 Marketing Communications

You can opt-out of marketing emails by clicking "Unsubscribe" in any email or updating your preferences in your account settings.

7.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for authentication and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Understand how you use our Services
  • Marketing Cookies: Deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings. For more details, visit allaboutcookies.org.

9. Third-Party Links & Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Data Location & Transfers

All data is hosted on Utho Cloud servers located in India. We do not transfer data outside India unless:

  • You explicitly request deployment on international servers
  • Required by law or legal process
  • Necessary for service delivery (e.g., CDN for global users)

If international transfers are necessary, we ensure adequate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

  • Email: hello@blookai.com
  • Phone: +91-88280-34100
  • Address: Paragan Plaza, Phoenix MarketCity Mall, LBS Marg, Kurla West, Mumbai 400070
  • Website: www.blook.space

By using BLookHub Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Questions About Your Privacy?

We're committed to transparency. Contact us for any privacy-related concerns.

Contact Privacy Team