Terms & Conditions

Last Updated: January 21, 2026

Please read these terms carefully before using BLookHub services

1. Agreement to Terms

By accessing or using BLookHub's white-label SaaS platform and services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our Services.

These Terms apply to all users, including but not limited to visitors, customers, partners, resellers, and any other entity accessing our platform.

2. Service Description

BLookHub provides white-label SaaS modules including but not limited to:

  • Queue Management Systems (Queueless)
  • Visitor Pass & Access Control
  • QR Attendance Tracking
  • Event Registration & Photo Booth
  • Leaderboard & Gamification Tools
  • Messaging Panel (WhatsApp, SMS, Email)
  • Poll Engine & Survey Tools
  • Vendor Admin Panels
  • And other modules as listed on our website

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice to subscribers.

3. License & Usage Rights

3.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, BLookHub grants you a limited, non-exclusive, non-transferable license to access and use our Services under your brand name.

3.2 White-Label Rights

You may rebrand, customize, and deploy our modules under your own brand identity. You may not resell, sublicense, or redistribute our Services without entering into a formal Partner/Reseller Agreement.

3.3 Restrictions

  • You may not reverse engineer, decompile, or disassemble our software
  • You may not remove or alter any proprietary notices
  • You may not use our Services for illegal activities
  • You may not interfere with or disrupt our Services
  • You may not attempt to gain unauthorized access to our systems

4. Subscription & Payments

4.1 Pricing Models

BLookHub offers three pricing models:

  • Subscription Model: Monthly or annual recurring billing
  • One-Time + AMC: One-time license fee with annual maintenance contract
  • Partner/Reseller: Custom pricing for agencies and resellers

4.2 Payment Terms

All payments are processed through RazorPay. By subscribing, you authorize us to charge your payment method on file for recurring subscriptions. Prices are in Indian Rupees (INR) unless otherwise stated.

4.3 Renewals & Cancellations

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time through your account dashboard or by contacting support. Cancellations take effect at the end of the current billing period.

5. User Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring your use complies with applicable laws and regulations
  • The content you upload, transmit, or store using our Services
  • Obtaining necessary consents for data collection from your end users
  • Backing up your critical data (we provide automated backups but recommend additional measures)

6. Data & Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to such collection and use.

Data Ownership: You retain ownership of all data you upload or create using our Services. BLookHub has a limited license to use this data solely to provide Services to you.

Data Location: All data is hosted on Utho Cloud servers located in India, ensuring data sovereignty and compliance with Indian regulations.

7. Intellectual Property Rights

The Services, including all software, designs, text, graphics, logos, and other content, are owned by BLook (parent company of BLookHub) and are protected by Indian and international copyright, trademark, and other intellectual property laws.

While you may use our white-label platform under your brand, the underlying technology, code, and platform remain the property of BLook.

8. Service Availability & Support

8.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

8.2 Support

Support is provided via email and chat during business hours (10 AM - 7 PM IST, Monday-Saturday). Priority support is available for One-Time + AMC and Partner plans.

9. Limitation of Liability

To the maximum extent permitted by law, BLookHub and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.

Our total liability for any claims arising out of or relating to these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless BLookHub, its affiliates, officers, agents, and employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of another party.

11. Termination

We may terminate or suspend your access immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Services will immediately cease.

You may terminate your subscription at any time. Upon termination by either party, you will have 30 days to export your data, after which it may be permanently deleted.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the platform. Continued use of the Services after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, please contact us:

  • Email: hello@blookai.com
  • Phone: +91-88280-34100
  • Address: Paragan Plaza, Phoenix MarketCity Mall, LBS Marg, Kurla West, Mumbai 400070
  • Registered Office: 402, Lodha Elite Q, Nilje Station Rd, Dombivli East, Thane, Maharashtra 421204

By using BLookHub Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Questions About Our Terms?

Our team is here to help clarify any questions you may have.

Contact Us